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Shipping & Returns

As all of our products (original artwork and/or Print-on-Demand merchandise) are custom, refunds are not accepted at this time.

Shipping:

All our products (unless otherwise noted) are created at one of a handful of Print on Demand Facilities. It takes between 3-7 business days for any order to go through production before it is shipped out. From there, it takes between 3-7 days to ship. Some items may arrive at different times if they are being shipped from different facilities.

We use USPS for our shipping. We ship internationally but please keep in mind that both the shipping rates and shipping times will vary depending on your location.

Also be mindful that import taxes vary from country to country. Please contact the customs department for the country you are having your package delivered to (international orders) if you have any concerns regarding customs/duty taxes. It is the responsibility of the recipient to pay any VAT taxes, duty/customs taxes on goods purchased outside of the country that the package is being delivered to.

Returns:

Due to the custom nature of the Print-on-Demand manufacturing of our products, we, unfortunately, cannot accept refunds/returns/exchanges for our products at this time.

However, defective products (defects such as holes, tears, loose strings, design flaws, incorrect size/item) can be returned and exchanged for a replacement right away! We do ask that you provide pictures so we can track any flaws and prevent them from happening in the future. Exchanges do not include errors made by the purchaser (choosing wrong size/color/item). If you need to exchange for a different size or return the item altogether, please email customer service (AnimalsAnon@gmail.com). Please make sure you specify what size you need and give us your order ID number and name along with any updated shipping information.

Returns or exchanges should be sent to the return address as shown on your packing slip. Since we utilize a few different Print-on-Demand Drop Shipping companies, the return address may vary.

Feel free to send us an e-mail at support@silvercrossfox.com to discuss anything with us regarding exchanges or returns. Please include our order ID, name, and/or email address so we can promptly assist you. Thank you for our understanding!